This course introduces the concept of the interlinked elements involved in healthcare workplace issues. This includes an overview of client, provider and systems-related stressors that may lead to challenging situations. It defines the significant characteristics of stressed systems, highly distressed patients and temporarily overwhelmed healthcare providers. It offers significant strategies for de-escalating complex workplace situations.
What you will learn: How to effectively deal with and de-escalate workplace problems before they turn into crises.
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